Billabong Help

30 Day Returns Policy.

Return Information:

1. Please ensure all items returned are unworn / unused with original labels & packaging in place. Any item returned in a non-sellable condition will not be refunded.

2. Ensure that the parcel is securely closed using adhesive tape and affix the return label provided to the parcel (mandatory).

3. Return the parcel to the address given below. The return label is not a transport label and does not exempt you from the postage cost of the return.

4. We are unable to exchange items bought online. If you would like alternative items, then please place a new order and we will refund the item/s returned once we have received them at our warehouse.

5. We are unable to issue refunds in store for online purchases.

6. Please allow 3-5 working days once your returns have reached us, to give us time to process your returns. You have 30 days to return your item/s from receipt of your parcel.

You have to send your return to the following address using a carrier of your choice, at your expense, obtaining a tracking number or proof of postage.

KTN WAREHOUSE 16 – RETURNS FLOW TEAM

OUDEDIJK 1 – KAAI 1998

9130 KALLO

BELGIUM