Billabong Help

Please note, Express Delivery will not be available during the Black Friday week from 15h30 CET Wednesday 21st - 15h30 Tuesday 27th November 2018, due to high demands.

Shipping Information*

United Kingdom1

Orders Over €40
Standard 2-3 days ---- FREE
Express 1-2 days €7.50
Orders Under €40
Standard 2-3 days ---- €3.50
Express 1-2 days €7.50


Belgium, France2, Germany3, Luxembourg & the Netherlands

Orders Over €40
Standard 2-3 days ---- FREE
Express 1-2 days €10.00
Orders Under €40
Standard 2-3 days ---- €3.50
Express 1-2 days €10.00


Austria, Denmark, Italy, Portugal4 & Spain5

Orders Over €40
Standard 3-4 days ---- FREE
Express 1-2 days €10.00
Orders Under €40
Standard 3-4 days ---- €3.50
Express 1-2 days €10.00


Finland, Poland & Sweden

Orders Over €40
Standard 4-6 days ---- FREE
Express 1-2 days €10.00
Orders Under €40
Standard 4-6 days ---- €3.50
Express 1-2 days €10.00

1 - Excludes the Channel Islands

2 - Excludes: French Guiana, French Polynesia, Guadeloupe, New Caledonia, Martinique, Mayotte and Reunion

3 - Excludes: Heligoland

4 - Excludes: Azores and Madeira

5 - Excludes: Canary Islands, Ceuta and Melilla


*Standard delivery
Order before 12:00am CET – order ships Day+1

Order after 12:00am CET – order ships Day+2

*Express delivery

Order before 10:00am CET – order ships the same day

Order after 10:00am CET – order ships Day+1

Order Tracking:

You will receive an order confirmation via email once your order is despatched. The email will include the tracking number of the courier used. You are then able to track the status of your order on the courier’s website. For further questions please don’t hesitate to contact our customer service: eu-store@billabong.com

About Our Service:

All deliveries take place between 7:30am and 6pm Monday - Friday. Working days exclude Saturday, Sunday and bank holidays.

We cannot guarantee delivery within our usual time-scales to a small number of remote rural areas. Our Couriers will not deliver to the following postcodes* on a next working day service.

*AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT21-94DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM19- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3.