Billabong Help

Shipping Information

United Kingdom1

Orders Over €40
Standard 2-3 days ---- FREE
Express 1-2 days €7.50
Orders Under €40
Standard 2-3 days ---- €3.50
Express 1-2 days €7.50


Belgium, France2, Germany3, Ireland, Isle of Man, Luxembourg & the Netherlands

Orders Over €40
Standard 2-3 days ---- FREE
Express 1-2 days €10.00
Orders Under €40
Standard 2-3 days ---- €3.50
Express 1-2 days €10.00


Austria, Denmark, Italy, Portugal4 & Spain5

Orders Over €40
Standard 3-4 days ---- FREE
Express 1-2 days €10.00
Orders Under €40
Standard 3-4 days ---- €3.50
Express 1-2 days €10.00


Cyprus6, Finland, Malta6, Poland & Sweden

Orders Over €40
Standard 4-6 days ---- FREE
Express 1-2 days €10.00
Orders Under €40
Standard 4-6 days ---- €3.50
Express 1-2 days €10.00


1 - Excludes the Channel Islands
2 - Excludes: French Guiana, French Polynesia, Guadeloupe, New Caledonia, Martinique, Mayotte and Reunion
3 - Excludes: Heligoland
4 - Excludes: Azores and Madeira
5 - Excludes: Canary Islands, Ceuta and Melilla
6 - Free shipping unavailable

Order Tracking:

You will receive an order confirmation via email once your order is despatched. The email will include the tracking number of the courier used. You are then able to track the status of your order on the courier’s website. For further questions please don’t hesitate to contact our customer service eu-store@billabong.com

About Our Service:

All deliveries take place between 7.30am and 6pm Monday – Friday. Working days exclude Saturday, Sunday and bank holidays.

We cannot guarantee delivery within our usual time-scales to a small number of remote rural areas. Our Couriers will not deliver to the following postcodes* on a next working day service. Delivery takes between 2 and 5 working days.

The delivery options are the same for every product unless stated in the description on the product page.

*AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT21-94DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM19- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3.

Standard delivery:

Your order will be delivered between 2-5 working days.

Next working day delivery:

Order before 3:30pm Monday - Thursday and get it the next day (excluding Bank Holidays).
Order before 3:30pm Friday and get it on Monday.
Order after 3:30pm Friday, or on Saturday or on Sunday and get it on Tuesday.

Attempted Delivery Information:

Parcel Force requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

If you are not home to sign for your delivery the driver will try your immediate neighbour or take it to your local Post Office for you to collect. If the Parcel Force depot is closer, your parcel will go there instead. The driver will leave a card informing you of where they have left your parcel.


* Days - Business Days = Monday to Friday excluding Bank Holidays.